How to Create a Work Ticket
In an effort to continuously keep you all informed on the best and most efficient ways to use our technology, we've been working in Google to develop good self-paced training/information site. I'm pleased to let you know that we've finally gotten one up, and it is located here: http://googapps.stephenscountyschools.org
By now, everyone should have had a chance to log in and familiarize themselves with the new email system. Please remember that after March 26th all incoming messages will be coming into the new email system. Over the course of the last few weeks we have quite a few questions about this process, and I thought it might be good to answer those questions en masse:
Q. Why are we changing email systems?
A. In the current economic environment we, as a school system, are charged with using our resources in the most efficient manner. While FirstClass is a very good email system, it is also very expensive. The technology committee had a chance to look at different options and Google Apps for Education was chosen as the replacement for FirstClass.
Q. Why are we changing now (mid-semester)?
A. This time of year works out well for 2 reasons: 1) The technology staff is on-site and will be able to help you through each step of the transition. 2) We are not starting a new school year, semester, or gearing up for CRCT or EOCT, so the impact should be minimal on the education of the students.
Q. Will our current email addresses continue to work?
A. Yes, email@example.com and firstname.lastname@example.org will continue to work indefinitely. After March 26, you will receive those emails into your Google Apps mailbox. All other addresses will cease to work, as those listed will have been your primary addresses for nearly 4 years.
Q. Where do I go to login to the email system?
A. You can login at http://mail.stephenscountyschools.org. We will be putting a link on each school website this week.
Q. Will we get training on the new email system?
A. Yes, we have developed training videos that will be published to the technology page on the district site (http://www.stephens.k12.ga.us/technology). Please remember, it is Google, and there are numerous training resources available (for free) on the internet.
Q. Will we still have the Classifieds, and other group mailboxes?
A. Yes, the group mailboxes are setup at http://groups.stephenscountyschools.org
Q. Will we have access to our old content in FirstClass?
A. We have made every preparation to allow access until the end of June to the FirstClass content. However, it is a hosted system and they are aware that we won't be purchasing FirstClass again in the coming year.
Q. My website is in FirstClass, will it still work?
A. That depends on the hosting company and FirstClass. Best case scenario, your sites will continue to work until the end of June. We have been working with the media specialists and the webmasters for each school to get everyone an account in Schoolloop to allow pages to be built there. It (like Google) is a free system that we will continue to use for the foreseeable future. Schoolloop is also much easier to use and put content into for people who are not comfortable with HTML code and web-site design.
We understand that changing a major communication system is not easy on the end-users and are working very hard to make this transition as painless as possible. If you have other questions, or suggestions, please don't hesitate to email me directly.
Thank you for being involved in the most important part of this community, educating our children.
Stephens County Schools